Dealing With Difficult People: Fast, Effective Strategies For Handling Problem People

If you've been hunting for Dealing With Difficult People, this paperback is a solid, well-printed copy. Runs to about 168 pages, so it's a serious read, but an accessible one, and a reliable reference to have on hand.

What it's about

Learn how to navigate the bullies, manipulators and complainers who drive you mad. With example dialogue and techniques, it will help you navigate tricky situations and keep your cool.

By understanding the motives and individual behaviours of difficult people, you can learn to manage aggression, reduce awkwardness and remain the better person. This 5th edition of the bestselling Dealing with Difficult People features practical exercises, useful templates and top tips you need to get the best out of the worst, including how to deal with difficult customers, dealing with difficult people in the digital sphere, advice on beating bullies at their own game and how to deal with a boss who drives you barmy.

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Book details

• Format: Paperback
• Pages: 168
• ISBN: 9781398606159
• Published: 2022-07-26
• Dimensions: 14.0 x 1.2 x 21.1 cm
• Category: Academic

Frequently asked questions

Is Dealing With Difficult People available in paperback or hardcover?

This listing is for the paperback edition of Dealing With Difficult People.

What language is this edition in?

This edition is in English.

How fast does Bookston ship?

Shipping is free on every order, with no minimum. We ship within the United States only; orders leave our Denver, Colorado warehouse in 1–2 business days and usually arrive within 5–7 business days.

What if the book arrives damaged or isn't what I expected?

You have 30 days from delivery to return it in new condition for a full refund. If it arrived damaged, defective or wrong, we cover the return shipping.